Integrations Service Idea
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Status Completed
Categories Enhancement
Created by Connor Fulton
Created on May 4, 2025

RELATED IDEAS

Refactor the NetSuite to Salesforce Dunning Email Case File

Rebuild the interface that creates SF cases when cusotmers are emailed dunning notices from NetSuite

What is the problem?

Problem is that when customers reply to the dunning notices, Salesforce is not recognizing the customer. PRT resources are having to manually associate all dunning replies to the proper customer record in Salesforce

Idea Form

refactor this interface to obtain a Thread ID from Salesforce, apply it to the email body or Subject line prior to NetSuite sending the email to customers.

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